Complaint / Grievance Policy and Procedure

Complaint / Grievance Policy and Procedure

Introduction

The London College of Homeopathy (LCH) is committed to providing a fair and equitable environment for all students and staff. Our Grievance Policy and Procedure is designed to provide a process for resolving any complaints or concerns that may arise.

Who can file a grievance?

Any student or staff member of LCH may file a grievance. This includes, but is not limited to:

• Students who believe they have been unfairly treated by a faculty member or staff member.
• Staff members who believe they have been discriminated against or harassed.
• Students or staff members who have witnessed or experienced misconduct by another student or staff member

What types of grievances are covered by this policy?

This policy covers a wide range of grievances, including:

• Academic misconduct (e.g.,cheating, plagiarism)
• Discrimination (e.g., on the basis of race, ethnicity, gender, sexual orientation, religion, disability, etc.)
• Harassment (e.g., sexual harassment, bullying, etc.)
• Retaliation (e.g., taking action against someone who has filed a grievance)
• Other misconduct (e.g., theft, vandalism, etc.)

How to file a grievance

To file a grievance, you should write the complaint via email and send it at info@lchomeopathy.com.

Investigation process

Once a grievance has been received, the Grievance Officer will investigate the matter to its truest extent. The Grievance Officer may interview the parties involved, collect evidence, and consult with other relevant individuals, as deemed fit.

Resolution process

Once the Grievance Officer has completed their investigation, they will place the agenda in the meeting of Board of Directors. The BoDs then review the case and make a decision on how to resolve the grievance. The matter will be dealt along with one independent faculty / nominated member at the discretion of BoD.

Possible outcomes

The possible outcomes of a grievance investigation include:

• No further action required
• Formal warning
• Suspension
• Expulsion
• Other disciplinary action

Appeal process

If you are not satisfied with the outcome of your grievance, you may appeal the decision to the BoDs directly.

Confidentiality

All grievances will be kept confidential to the extent possible. However, the Grievance Officer and other individuals involved in the investigation may need to disclose information to other relevant individuals in order to investigate the grievance and reach a resolution.

Anti-retaliation

LCH prohibits retaliation against anyone who files a grievance. If you believe that you have been retaliated against, you should immediately report the incident to the Grievance Officer.

Conclusion

LCH is committed to providing a fair and equitable environment for all students and staff. Our Grievance Policy and Procedure is designed to provide a process for resolving any complaints or concerns that may arise. If you have any questions about this policy or procedure, please contact the Grievance Officer.

Additional procedures for online homeopathic courses

In addition to the general grievance procedures outlined above, the following procedures apply specifically to online homeopathic courses:

• Students who have a grievance against a faculty member or staff member should first contact the faculty member or staff member directly to attempt to resolve the issue. If the issue cannot be resolved directly, the student should then contact the Grievance Officer.
• Students who have a grievance about the content of a course should contact the faculty member who teaches the course. If the issue cannot be resolved with the faculty member, the student should then contact the Dean of Online Learning.
• Students who have a grievance about the technical aspects of an online course should contact the LCH IT department.

Contact information

Grievance Officer: Anjana Jadeja; anjana379@gmail.com

Principal, LCH UK: Harsharan K Sidhu; harsha.sidhu@lchomeopathy.com

LCH IT department: webmaster@lchomeopathy.com

LCH UK: info@lchomeopathy.com